Frequently Asked Questions
Products
Are your products authentic?
Yes, all of our branded items are authentic. You can think of us as an online outlet.
Are you affiliated with the brands you sell?
No, we are not affiliated with the respected brands we sell.
What Brands do you specialise in?
We sell a variety of labels, some including North Face, Calvin Klein and Hugo Boss.
If you have any questions or queries regarding colours, sizing, or restocks, feel free to contact us, we are happy to help.
Ordering
What is the minimum spend or minimum order quantity for your items?
We are a wholesale company, selling only large quantity of items to established clients therefore the MOQ will depend on each item. We offer sample orders where prospective clients can order one piece as a one-off to check quality. Please also give us a call to discuss your business and requirements, we are happy to help.
What methods of payment do you accept?
We accept most cards (Visa, Mastercard, Amex, and credit). Bit pay is coming soon. All payments are secure, secure Stripe payment gateway used. On consignments above £1000, cash is accepted. Please contact us before making your order so we can assist.
Do you have a returns policy?
Yes, we will accept a return if the items are damaged or lost.
Read our full terms and conditions here for more information about money back guarantee. We also do free size exchanges within 7 days of delivery. Feel free to contact us with any inquiries, we are here to assist your every need.
Shipping
Do you ship worldwide?
Yes, we ship our items worldwide however, this will incur an additional charge which will depend on your location. A range of providers are used depending on your location including Fedex.
When are orders and consignments shipped?
Orders are shipped every working day. Contact us for exact delivery time, which differs for every order.
(Monday – Saturday) Saturday same-day orders before 11:45 am.
Please see here for more information on shipping
Do I have to pay Customs Duty?
This will vary on region and your country’s location.
Contact: support@iskwholesale.co.uk for further information and guidance.
General Questions
Where are you based?
We are based in London, United Kingdom. Fast Domestic Deliveries within the UK. If you are a business located in London, we can send one of our sales executives to the place of your business to discuss wholesale orders and quality assurance. Please give us a call to arrange a meeting.
Have I lost my progress?
The data associated with your ISK account (your profile details, the progress you make i.e. Wishlist, basket, and set information you record) is saved on our server and would not be deleted under any circumstances. If you cannot see your previous progress, it is most likely that you are logged into a different account than before. Every time you log back in you must make sure to use the same email address to avoid this issue.
If you are not sure which email address you used to create your main ISK account, please submit a support ticket so that our team can investigate the matter for you.
What do I do if I made a duplicate order or entered the wrong delivery address?
Get in touch with support@iskwholesale.com as soon as possible.
Do you reply to emails?
Yes, we reply to all our emails regarding anything, however, please give us up to 24 hours to get back. Thank you for your patience.